Designing a personalised and empathetic app for charity Tommy’s

Tommy's Landscape Hero

Client

Tommy's

Sector

Charity

Partnership

3 Years +

Tommys Angled Mobile Mock Up

OVERVIEW

Tommy’s is the largest charity funding research into the causes of stillbirth, miscarriage and premature birth in the UK. With 60,000 babies born prematurely each year, providing information for parents (and those to-be) means they can empower and support them throughout their journey. The charity had an app that was no longer fit for purpose and in need of a complete redevelopment. We led the end-to-end process of redesigning, redeveloping and relaunching the app.

SAP 3Img Portrait Mobile
Tommys 3Img Landscape Brand Elements
Tommys 3Img Landscape Brand Elements 1

STRATEGY

Premature birth and stillbirth can cause extreme trauma, anxiety and uncertainty for many parents. We quickly recognised that the experience for each parent is truly unique throughout their journey- and so the app supports parents both before the birth, and after, in different ways and in a personalised way. We saw this as an opportunity for Tommy’s to provide a digital tool that could truly make a positive impact on people’s lives, by providing useful, practical and emotional support, for all parents in need of it.

Tommys Multi Phone Mock Up

DESIGN

We focused on creating a dynamic experience that provided personalised content based on where the user is in their pregnancy journey. Pre-birth, the app shares valuable educational content around risks. Once the baby is born, the app switches to tracking progress. This meant the content aligned with a user’s specific needs at that moment in time, but also future-proofed the app to make sure it worked long-term. The team validated this concept by putting a prototype in parent’s hands through several rounds of user testing, before applying a refreshed UI to the app experience.

Tommys Image Full Length

TECHNOLOGY

Working with a tight budget, key requirements for the app included low maintenance cost and rapid development. We used React Native to create one code base for the app, working across both Apple and Android stores. We also built a custom API suite to support Tommy’s content-driven model and integrated it with Adestra and their Drupal platform, which serves primarily as an object translation layer to properly ensure a versioned and stable API contract exists between the native application and its integrations.

React Native

Python

Expo

We’re very excited to have worked with Tangent to bring our app to a new level, so that we can better support parents across the UK through the challenges of premature birth. The team has shown huge commitment to the project, and to the parents, creating a supportive and personalised app that will help many families.

Sarah Siguine

Sarah Siguine

Head of Pregnancy Information

RESULTS

63%

of users installed the app after visiting the app store listing (the average conversion rate of our peers within the parenting peer group is 30%).

70%

of users use the app on the 1st day after installing the app

5*

Average 5* rating on Google Play Store and 4.6* on Apple App Store. Approved to appear on NHS app library after ORCHA review

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